Our Policies
To ensure a seamless and exceptional experience please take a moment to review our appointment policies. If you have any questions, feel free to reach out. We appreciate your understanding and cooperation.
Guests
To maintain a relaxing atmosphere, we kindly ask that you arrive unaccompanied to your appointment. This allows all clients to fully unwind and enjoy their eyebrow experience.
COVID-19
For the safety of our clients and staff, face masks are required to be worn during your visit, regardless of vaccination status. We appreciate your cooperation in keeping our space serene and protected.
Parking
Complimentary parking is available for up to 2 hours with validation.
When you arrive for your appointment:
• Park in the Interlock Tower parking deck.
• Scan the parking QR code located in the deck. Please note that parking must be done within 15 minutes of entering the garage.
• Once inside Noire Brow Barre, scan our in-suite validation QR code to validate your parking for 2 hours.
Please keep a record or screenshot of your parking session for your records. Parking exceeding 2 hours is the responsibility of the vehicle owner and may result in parking fees or citations.
Deposits
To secure your appointment, a non-refundable deposit is required. The deposit will be applied towards your total service fee and can be transferred within our rescheduling policy.
Late Policy
We understand that unforeseen circumstances can happen. We provide a 10-minute grace period for any unexpected delays. After that, a $10 late fee will be applied. If you are more than 15 minutes late, your appointment will be canceled, and a new deposit will be required for rescheduling.
No Call/No Show
We value your time, and we ask that you value ours too. Any no call/no show appointments will result in the forfeiture of the deposit, the remaining balance will be charged and may affect your ability to schedule future appointments. We appreciate your understanding in respecting our time and commitment to delivering exceptional service.
Rescheduling/Cancellations
We understand that plans can change. If you need to reschedule your appointment, we kindly ask that you do so no less than 24 hours in advance (72 hours for PMU services). Failure to provide sufficient notice will result in the forfeiture of the deposit. For last-minute cancellations, a $25 fee may be applied. PMU services are subject to a 50% charge for cancellations within the specified time frame.
Payments
To streamline the appointment process, online deposits are required to secure your booking. For the remaining balance, we accept cash, card, and Zelle payments for your convenience.
Thank you for taking the time to familiarize yourself with our policies. We look forward to serving you and providing you with expert eyebrow services in a luxurious and serene space.